Human Rights

KB Financial Group supports universal value of human rights embedded in “The Universal Declaration of Human Rights” and “UN Guiding Principles on Business and Human Rights.” In 2016, we developed and declared KB Financial Group Statement on Human Rights. Following our Statement on Human Rights, we respect diversity of our employees throughout our human resources management process and comply with the labor standards recommended by the International Labor Organization(ILO) and ratified by the Korean Government. Moreover, we are prohibiting any discrimination against gender, age, race, disability, religion, political orientation and place of origin, and committed to protecting customer's privacy by collecting minimum personal information. We also consider human rights aspect in all ecision-making process related to financial products and services. KB Financial Group Statement on Human Rights are applied to all stakeholders that KB can exert its influence on and all our subsidiaries comply with the statement.

We established the Statement on the Prevention of Workplace Sexual Harassment, Non-Sexual Harassment, and Discrimination to protect our employees as well as create a safe and sound working environment.

Human Rights Policy Prevention of Workplace Sexual Harassment, Non-Sexual Harassment, and Discrimination

Privacy Protection

We are committed to protecting customer information as the financial institutions are going digital increasingly. As such, we are taking preemptive measures against cybersecurity concerns including cyber threats. One of our board directors with experience in cybersecurity and IT oversees cybersecurity strategy process, and executive management is responsible for overseeing overall cybersecurity within the company. The Board receives reports on cybersecurity strategy including cybersecurity management system and privacy protection policy as well as results of quarterly inspection on provision and use of customer information among subsidiaries. In particular, the CEO receives report on monthly security inspection results and countermeasures and addresses information security issues at the group level. Group Information Security Department is focusing on strengthening cybersecurity capabilities of the group by conducting group-wide cybersecurity projects and inspection on subsidiaries' security status. Also, our major subsidiaries including holding company, KB Kookmin Bank, KB Securities, KB Insurance and KB Kookmin Card all have separate CIO and CISO to ensure the complete independence of information security function.

In the event of customer information leakage, we strive to prevent losses and damages from further worsening by taking prompt countermeasures following our manual on privacy breach response.
In the event that any leakage of customer information is identified at department or branch level, it is promptly reported to Information Security Department, which organizes a response team to take necessary measures such as dealing with the incident and reporting it to the regulatory authorities. Anyone who breaches privacy policy is subject to disciplinary actions.

Protecting Consumer Rights

To protect the rights of customers and offer better services, KB Financial Group has relevant policies in place and run communication channels with customers and related programs. Our Code of Conduct stipulates that we should provide customers with the best products and services and protect their rights and interests based on the fair-trade principle.

Through “Consumer Information Portal” on each subsidiary’s website, we inform customers of their rights including consumer protection system, KB Consumer Protection Charter, KB Consumer Protection Management Policy, pledge on ethical sales practice, and product development guidelines. Also, each of our subsidiaries operates “Financial Consumer Protection Council” to address diverse consumer protection issues, prevent complaint and ensure fair-handling of complaints. The Council is also in charge of setting out direction for consumer protection policies and improving relevant systems and procedures.